Direct Debit Request Service Agreement
By submitting this Direct Debit Request you acknowledge and
agree
to the following terms and conditions:
You authorise Bill Buddy to debit your nominated account in
the
manner specified by your Biller. Your Biller is the organisation providing
you
with the product or service for which we are debiting your account.
We will provide you with at least 14 days prior notice in
writing
if we propose to vary any of the terms of the debit arrangements in place
between us.
You should contact your Biller if you wish to defer or alter
any
of the debit arrangements.
You will need to advise us in writing if you wish to cancel a
Direct Debit Request. Such notice should be delivered to us at least one
working
day before the due date for payment or as otherwise stipulated in our Terms
and
Conditions.
If you wish to dispute any Debit Item you should refer to us
in
the first instance and we will seek to resolve the matter with you. If we
cannot
resolve the dispute you can contact your financial institution at which your
nominated account is held. Your financial institution will then commence a
formal claims procedure on your behalf.
Some financial institution accounts do not facilitate direct
debits. If you are uncertain, you should check with your financial
institution
before signing a Direct Debit Request, to ensure that your nominated account
is
able to receive direct debits through the Bulk Electronic Clearing
System.
Before completing the Direct Debit Request, you should check
the
details of your nominated account against a recent statement from your
financial
institution, to ensure that your account details are correct.
You agree that it is your responsibility to have sufficient
cleared funds in your nominated account by the due date to enable payment of
Debit Items in accordance with the directions of your Biller.
We will initiate the Debit Item on the due date as advised by
your Biller. If the due date for payment falls on a day which is not a
business
day in Queensland, then the Debit Item will be processed on the next
business
day. You should enquire directly with your financial institution if you are
uncertain as to when the Debit Item will be processed to your account.
If a Debit Item is returned unpaid by your financial
institution,
you authorise us to present a further debit for payment. Furthermore you
authorise Bill Buddy to debit your account for our Dishonour Charge.
We will ensure the details of your personal records and
account
details held by us remain confidential. However, if you lodge a claim in
relation to an alleged incorrect or wrongful debit, it may be necessary for
us
to release such information to your financial institution or its
representative,
or to our financial institution or its representative to enable your claim
to be
assessed. Further, we will share certain personal information with our
contracted agents for statistical purposes only. This does NOT include your
bank
account or credit card details.